adda7's Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how we collect, use, and protect your data.
This privacy policy ("Policy") is issued by the adda7 platform ("we", "us", or "adda7"). When you use our website, mobile application, or any related services ("Platform"), you agree to the terms of this Policy.
We believe you should have full control over your personal information. That is why adda7 follows industry-standard SSL encryption and strict data protection practices. Please read this policy carefully; if you have any questions, contact our support team.
This policy applies only to adda7's own platform. We are not responsible for third-party websites or services.
Data Collection — What We Need to Know
adda7 collects certain information to manage your account, improve service quality, and ensure safe gaming. The different types of information are described below:
1.1 Personal Identification Information
- Full name, date of birth, and gender.
- Mobile number and email address.
- Relevant details from your National ID (NID) or passport — only when identity verification is required.
- Residential address.
1.2 Financial Information
- Details of deposit and withdrawal transactions.
- Partial account number details related to bKash, Nagad, Rocket, or bank transfers — full PINs or passwords are never stored.
- Financial transaction history.
1.3 Technical Information
- IP address, device type, and operating system.
- Browser type and version.
- Platform access time, session duration, and usage patterns.
- Data collected through cookies and similar tracking technologies.
1.4 Communication Information
When you contact support via live chat or email, we keep a record of those conversations. This is used to maintain service quality and assist with future queries.
Purpose of Data Use
adda7 uses your information only for specific, legitimate purposes. Those purposes are clearly stated below:
Confirming your identity, creating and managing your account, and maintaining the security of the platform.
Completing deposit and withdrawal processes, ensuring transaction security, and preventing fraud.
Resolving your questions and issues, and managing 24/7 live chat and email support.
Meeting responsible gaming requirements and identifying unusual usage patterns.
Enhancing the platform experience, resolving technical issues, and planning new features.
Sending important account updates, security alerts, and promotional information based on your preferences.
Cookies and Tracking Technologies
adda7 uses cookies and similar technologies on the platform. Cookies are small text files stored in your browser that help improve your browsing experience.
3.1 Types of Cookies We Use
- Essential Cookies: Required for the platform to function properly. They are used to maintain login sessions and ensure security.
- Functionality Cookies: Used to remember your preferences (language, settings).
- Analytical Cookies: Collect anonymous statistics to understand platform usage patterns.
3.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
For more details about cookies, contact our support team — email: [email protected]
Data Sharing and Third Parties
adda7 never sells your personal information. However, sharing data with third parties may be necessary in certain situations:
4.1 Service Provider Partners
We work with trusted technology and payment service partners. These partners may only use data for the purposes we direct, and we have strict confidentiality agreements with them.
4.2 Legal Requirements
If disclosure of information is required by law, court order, or regulatory authority directive, adda7 is obliged to comply. In such cases, we will not disclose more information than is legally required.
4.3 Fraud Prevention
Relevant information may be shared with security specialists or agencies to prevent financial fraud and fraudulent activity.
4.4 Business Transfers
If adda7's business or a significant part of it is merged or transferred, user data may also be part of that process. We will notify you appropriately before any such change.
Data Protection and Security Measures
adda7 follows industry-standard technologies and practices to protect your data. Our security framework is described below:
5.1 Encryption and Data Security
- All data transmissions are secured through SSL/TLS encryption.
- Advanced encryption algorithms are used to store sensitive information.
- Passwords are never stored as plain text — they are always hashed.
5.2 Access Controls
- Only authorized personnel can access personal information.
- All access to data is logged and audited.
- Staff receive regular security training.
5.3 Security Testing
Our systems undergo regular security testing. Any potential vulnerabilities are identified and addressed in a timely manner.
Important: Transmitting data over the internet is not entirely risk-free. We strive to ensure the highest level of protection, but no method can be claimed to be 100% secure.
Data Retention Period
adda7 retains your information only for as long as necessary. The following factors are considered when determining this period:
- All data is retained while your account is active.
- Financial transaction records are retained for the legally required period even after an account is closed.
- Data may be retained for a longer period for fraud prevention or legal purposes.
- Once legal obligations have ended, data is securely deleted or anonymized.
Your Rights
As a user of adda7, you have certain fundamental rights over your own personal information:
7.1 Right to Access Information
You may request to know what information we hold about you. We will provide it within a reasonable time.
7.2 Right to Correct Information
If your information is incorrect or outdated, you may request a correction. Upon receiving this request, we will take the necessary steps as soon as possible.
7.3 Right to Request Deletion
In certain circumstances, you may request that your personal information be deleted. However, some data may need to be retained due to legal or regulatory obligations.
7.4 Right to Opt Out of Marketing Communications
You may request to stop receiving promotional emails or messages at any time. Contact our support team to do so.
To exercise any of the above rights, email us at: [email protected]
Protection of Minors
adda7 strictly prohibits the use of the platform by anyone under the age of 21. We do not knowingly collect or store personal information from anyone under 21.
If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.
If a parent or guardian believes their child has created an account on adda7, please contact us immediately.
International Data Transfers
adda7 primarily serves users in Bangladesh. In some cases, our technology infrastructure may operate on servers located in other countries. For such transfers:
- We ensure that adequate protection measures are in place at the destination system.
- The necessary agreements and safeguards are ensured for data transfers.
- Data is not transferred to any system that does not meet our standards.
Policy Changes and Updates
adda7 may update this privacy policy from time to time. For significant changes, we will:
- Post a clear notice on the platform.
- Notify registered users via email or message.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend revisiting this page periodically.
Contact and Complaints
If you have any questions, comments, or concerns about this privacy policy, contact the adda7 support team:
- Live Chat: Available 24/7, in Bengali and English.
- Email: [email protected]
We take your concerns seriously and aim to respond as quickly as possible. Ensuring your data protection is one of our primary responsibilities, and adda7 is always committed to this.
To learn more, visit our About Us page, or go to the Responsible Gaming page to learn about safe gaming.